@import url("https://fonts.googleapis.com/css2?family=Poppins:wght@400;500;600;700&display=swap");

:root {
  --brand: #00232a;
  --ink: #00232a;
  --muted: #607477;
  --blue: #006f70;
  --blue-dark: #00232a;
  --blue-soft: #e9fbfa;
  --mint: #46d4cd;
  --aqua: #8beeea;
  --lime: #a0d400;
  --lime-bright: #c5fd00;
  --coral: #d9495e;
  --coral-bright: #fb556d;
  --line: #eae2de;
  --surface: #fff6f1;
  --white: #fff;
  --shadow: 0 22px 60px rgba(0, 35, 42, 0.11);
  font-family: "Poppins", sans-serif;
  color: var(--ink);
  background: var(--surface);
}

* { box-sizing: border-box; }
[hidden] { display: none !important; }
body { margin: 0; min-height: 100vh; }
button, input, select, textarea { font: inherit; }
button, a { -webkit-tap-highlight-color: transparent; }
a { color: inherit; }

.topbar,
.app-header {
  min-height: 76px;
  padding: 0 clamp(24px, 6vw, 92px);
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.topbar { background: rgba(255, 255, 255, 0.9); border-bottom: 1px solid var(--line); backdrop-filter: blur(14px); }
.brand { display: inline-flex; align-items: center; gap: 14px; font-weight: 600; text-decoration: none; }
.brand-logo { display: block; width: auto; object-fit: contain; }
.brand-logo--primary { height: 34px; max-width: 154px; }
.brand-logo--inverse { height: 32px; max-width: 138px; }
.brand-product { padding-left: 14px; border-left: 1px solid currentColor; font-size: 14px; letter-spacing: .01em; white-space: nowrap; }
.brand-mark {
  width: 42px; height: 42px; display: grid; place-items: center; border-radius: 13px;
  background: var(--blue); color: white; font-family: "Poppins", sans-serif; font-size: 13px;
}
.secure-label { color: var(--muted); font-size: 14px; }

.landing-page { background: var(--surface); }
.landing-main {
  width: min(1120px, calc(100% - 40px)); margin: 38px auto 64px; padding: clamp(42px, 7vw, 76px);
  border-radius: 28px; background: var(--aqua); overflow: hidden;
}
.intro { max-width: 720px; }
.eyebrow, .section-label, .portal-kicker {
  margin: 0 0 12px; color: var(--blue); font-size: 12px; font-weight: 700;
  letter-spacing: 0.14em; text-transform: uppercase;
}
h1, h2, .portal-card strong { font-family: "Poppins", sans-serif; }
h1 { margin: 0; font-size: clamp(38px, 5vw, 62px); font-weight: 700; line-height: 1.08; letter-spacing: -0.035em; }
.intro-copy { max-width: 660px; color: #23454a; font-size: 18px; line-height: 1.65; }
.hr-console-entry {
  display: grid; grid-template-columns: auto 1fr auto; align-items: center; gap: 18px;
  margin-top: 34px; padding: 18px 20px; border: 1px solid #b8e8e4; border-radius: 16px;
  background: rgba(255,255,255,.88); color: var(--ink); text-decoration: none; transition: 160ms ease;
}
.hr-console-entry[hidden] { display: none; }
.hr-console-entry:hover, .hr-console-entry:focus-visible { border-color: var(--mint); box-shadow: 0 12px 30px rgba(19,35,58,.08); outline: none; transform: translateY(-2px); }
.hr-console-entry__icon { width: 48px; height: 48px; display: grid; place-items: center; border-radius: 12px; background: var(--mint); color: var(--brand); font: 700 12px "Poppins"; }
.hr-console-entry > span:nth-child(2) { display: flex; flex-direction: column; gap: 3px; }
.hr-console-entry small { color: #25745c; font-size: 11px; font-weight: 700; letter-spacing: .1em; text-transform: uppercase; }
.hr-console-entry strong { font: 600 18px "Poppins"; }
.hr-console-entry span span { color: var(--muted); font-size: 14px; }
.hr-console-entry b { color: var(--blue); font-size: 14px; white-space: nowrap; }
.portal-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 22px; margin-top: 44px; }
.portal-card {
  min-height: 286px; padding: 32px; border: 1px solid rgba(0,35,42,.12); border-radius: 22px;
  background: rgba(255, 255, 255, 0.9); text-decoration: none; display: flex; flex-direction: column;
  align-items: flex-start; position: relative; overflow: hidden; transition: 180ms ease;
}
.portal-card::after { content: ""; position: absolute; right: -45px; bottom: -60px; width: 190px; height: 190px; border-radius: 50%; background: var(--blue-soft); }
.portal-card--primary { background: var(--blue-dark); color: white; border-color: transparent; box-shadow: 0 20px 45px rgba(0,35,42,.16); }
.portal-card--primary::after { background: rgba(70, 212, 205, 0.18); }
.portal-card--primary .portal-kicker { color: var(--aqua); }
.portal-card:hover { transform: translateY(-4px); box-shadow: var(--shadow); }
.portal-icon { width: 58px; height: 58px; display: grid; place-items: center; border-radius: 14px; background: var(--blue-soft); color: var(--blue); font-family: "Poppins"; font-weight: 700; }
.portal-card--primary .portal-icon { background: var(--mint); color: var(--brand); }
.portal-content { display: flex; flex-direction: column; gap: 8px; margin-top: 30px; max-width: 440px; position: relative; z-index: 1; }
.portal-content strong { font-size: 30px; font-weight: 600; }
.portal-content > span:last-child { line-height: 1.55; opacity: 0.76; }
.portal-action { margin-top: auto; font-weight: 700; text-decoration: none; position: relative; z-index: 1; }
.portal-card--primary .portal-action { padding: 11px 18px; border-radius: 9px; background: var(--coral-bright); color: white; }
.portal-card--secondary .portal-action { color: var(--brand); text-decoration: underline; text-decoration-color: var(--mint); text-underline-offset: 5px; }
.portal-card button.portal-action { align-self: flex-start; padding: 0; border: 0; background: transparent; cursor: pointer; font: 700 14px "Poppins", sans-serif; }
.portal-card button.portal-action:disabled { color: var(--muted); cursor: not-allowed; }
.buk-country { display: grid; gap: 6px; width: 100%; margin: 16px 0; color: var(--muted); font-size: 12px; }
.buk-country select { width: 100%; padding: 10px 12px; border: 1px solid var(--line); border-radius: 9px; background: white; color: var(--ink); }
.buk-popup-status { display: flex; align-items: center; justify-content: space-between; gap: 18px; margin-top: 18px; padding: 16px 18px; border: 1px solid #bce7e3; border-radius: 14px; background: #effbf9; }
.buk-popup-status span { display: flex; flex-direction: column; gap: 3px; }
.buk-popup-status small { color: var(--muted); }
.buk-popup-status button { border: 0; background: transparent; color: var(--brand); cursor: pointer; font-weight: 700; }
.trust-note { display: flex; align-items: center; gap: 10px; margin-top: 28px; color: #23454a; font-size: 13px; }
.trust-note > span:first-child { color: var(--brand); font-weight: 800; }
.corporate-footer { min-height: 170px; padding: 42px max(40px, calc((100vw - 1120px) / 2)); display: flex; align-items: center; justify-content: space-between; gap: 28px; background: var(--brand); color: white; }
.corporate-footer > div { display: flex; align-items: center; gap: 22px; }
.corporate-footer img { width: auto; height: 42px; object-fit: contain; }
.corporate-footer > div span { padding-left: 22px; border-left: 1px solid rgba(255,255,255,.45); font-size: 13px; }
.corporate-footer > span { color: var(--aqua); font-size: 13px; font-weight: 600; }

.app-page { background: var(--surface); }
.app-header { background: white; color: var(--brand); border-bottom: 1px solid var(--line); }
.brand--light { color: var(--brand); }
.brand-mark--light { background: var(--mint); color: var(--brand); }
.user-chip { display: flex; align-items: center; gap: 10px; }
.analyst-entry { padding: 9px 12px; border: 1px solid var(--brand); border-radius: 8px; font-size: 12px; font-weight: 600; text-decoration: none; }
.user-chip > span:last-child { display: flex; flex-direction: column; font-size: 13px; }
.user-chip small { color: var(--muted); }
.avatar { width: 38px; height: 38px; display: grid; place-items: center; border-radius: 50%; background: var(--mint); color: var(--brand); font-size: 12px; font-weight: 700; }
.app-shell { width: min(1160px, calc(100% - 40px)); margin: 0 auto; padding: 48px 0 90px; }
.app-hero { display: flex; justify-content: space-between; align-items: flex-end; gap: 30px; margin-bottom: 48px; padding: clamp(34px, 5vw, 58px); border-radius: 24px; background: var(--aqua); }
.app-hero h1 { font-size: clamp(34px, 4.5vw, 52px); }
.app-hero p:not(.eyebrow) { color: #23454a; font-size: 16px; max-width: 670px; line-height: 1.6; }
.app-hero .eyebrow { color: var(--brand); }
.app-hero-actions { display: flex; flex-wrap: wrap; justify-content: flex-end; gap: 10px; }
.ghost-button, .primary-button, .back-button { border: 0; cursor: pointer; font-weight: 600; }
.ghost-button { padding: 13px 18px; color: white; background: var(--brand); border-radius: 9px; white-space: nowrap; }
.ghost-button:hover, .ghost-button:focus-visible { background: #174249; outline: 3px solid rgba(0,35,42,.14); }
.ghost-button--dark { color: var(--brand); background: var(--blue-soft); border: 1px solid #c9eeeb; }
.section-heading { display: flex; align-items: flex-end; justify-content: space-between; gap: 24px; margin-bottom: 24px; }
.section-heading h2 { font-size: clamp(27px, 4vw, 38px); margin: 0; font-weight: 700; letter-spacing: -0.03em; }
.section-heading p:not(.section-label) { margin: 10px 0 0; color: var(--muted); }
.country-pill, .sla-pill, .status-pill { padding: 8px 12px; border-radius: 999px; background: white; border: 1px solid var(--line); font-size: 13px; font-weight: 600; }
.request-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 18px; }
.request-card {
  min-height: 264px; padding: 25px; text-align: left; border: 1px solid var(--line); border-radius: 18px;
  background: white; color: var(--ink); display: flex; flex-direction: column; align-items: flex-start;
  cursor: pointer; transition: 160ms ease;
}
.request-card:hover, .request-card:focus-visible { transform: translateY(-3px); border-color: var(--mint); box-shadow: 0 15px 35px rgba(0,35,42,.08); outline: none; }
.request-icon { width: 52px; height: 52px; display: grid; place-items: center; border-radius: 12px; background: var(--aqua); color: var(--brand); font-size: 12px; font-weight: 700; }
.request-category { margin-top: 28px; color: var(--blue); font-size: 11px; text-transform: uppercase; font-weight: 700; letter-spacing: .1em; }
.request-card strong { margin-top: 7px; font: 600 20px "Poppins"; }
.request-card > span:not(.request-icon, .request-category, .request-meta) { color: var(--muted); margin-top: 9px; line-height: 1.5; }
.request-meta { margin-top: auto; padding-top: 18px; color: var(--muted); font-size: 12px; }
.loading-card, .empty-state { grid-column: 1 / -1; padding: 50px; text-align: center; color: var(--muted); background: white; border: 1px dashed #b9c8d3; border-radius: 20px; }
.form-panel { background: white; border: 1px solid var(--line); border-radius: 20px; padding: clamp(24px, 5vw, 48px); box-shadow: 0 18px 50px rgba(0,35,42,.06); }
.back-button { padding: 0; margin-bottom: 35px; background: transparent; color: var(--blue); }
.dynamic-fields { display: grid; grid-template-columns: repeat(2, 1fr); gap: 20px; }
.field { display: flex; flex-direction: column; gap: 8px; margin-bottom: 20px; font-weight: 600; font-size: 14px; }
.field input:not([type="checkbox"]), .field select, .field textarea { width: 100%; border: 1px solid #bdcbd5; border-radius: 12px; padding: 13px 14px; color: var(--ink); background: white; outline: none; }
.field input:focus, .field select:focus, .field textarea:focus { border-color: var(--mint); box-shadow: 0 0 0 3px rgba(70,212,205,.18); }
.field small { color: var(--muted); font-weight: 400; }
.field--wide { margin-top: 4px; }
.field--file { grid-column: 1 / -1; }
.field--file input {
  padding: 12px; border: 1px dashed #8eb6cd; border-radius: 12px; background: var(--blue-soft);
}
.field--checkbox { flex-direction: row; align-items: center; padding: 14px; border: 1px solid var(--line); border-radius: 12px; }
.field--checkbox input { width: 18px; height: 18px; accent-color: var(--blue); }
.overtime-grid { grid-column: 1 / -1; gap: 14px; }
.overtime-grid__header { display: flex; flex-direction: column; gap: 5px; }
.overtime-grid__table { overflow-x: auto; border: 1px solid var(--line); border-radius: 14px; }
.overtime-grid table { width: 100%; min-width: 690px; border-collapse: collapse; }
.overtime-grid th { padding: 11px 12px; color: var(--muted); background: var(--surface); text-align: left; font-size: 12px; }
.overtime-grid td { padding: 8px; border-top: 1px solid var(--line); }
.overtime-grid td input { min-width: 145px; border-radius: 8px !important; padding: 10px !important; }
.overtime-grid__actions { display: flex; flex-wrap: wrap; gap: 10px; }
.grid-remove { border: 0; background: transparent; color: var(--coral); cursor: pointer; font-weight: 700; }
.form-actions { display: flex; justify-content: flex-end; margin-top: 8px; }
.primary-button { padding: 14px 22px; border-radius: 10px; background: var(--brand); color: white; }
.primary-button:hover, .primary-button:focus-visible { background: #174249; outline: 3px solid rgba(70,212,205,.24); }
.primary-button:disabled { opacity: .6; cursor: wait; }
.notice { padding: 14px 18px; margin-bottom: 24px; border-radius: 12px; }
.notice--error { background: #fff1f3; border: 1px solid #f4bdc6; color: #a12f42; }
.ticket-list { display: grid; gap: 12px; }
.ticket-row { display: grid; grid-template-columns: 1.4fr 1fr 1fr auto; gap: 24px; align-items: center; padding: 20px 22px; background: white; border: 1px solid var(--line); border-radius: 16px; }
.ticket-row > div { display: flex; flex-direction: column; gap: 4px; }
.ticket-row small { color: var(--muted); }
.ticket-number { color: var(--blue); font-size: 12px; font-weight: 700; }
.status-pill { color: #315000; background: #f3fbdc; border-color: #d5e9a2; }
.ticket-attachments { grid-column: 1 / -1; padding-top: 14px; border-top: 1px solid var(--line); }
.attachment-list { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 8px; }
.attachment-link {
  padding: 8px 11px; border: 1px solid #b8d4e4; border-radius: 9px; background: var(--blue-soft);
  color: var(--blue-dark); cursor: pointer; font: 600 12px "Poppins", sans-serif;
}
.attachment-link:hover, .attachment-link:focus-visible { border-color: var(--blue); outline: none; }
.area-task-list { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px; }
.area-task-card { display: grid; gap: 10px; padding: 22px; border: 1px solid var(--line); border-radius: 18px; background: white; }
.area-task-card__heading { display: flex; align-items: start; justify-content: space-between; gap: 14px; }
.area-task-card h3 { margin: 4px 0 0; }
.area-task-card > p, .area-task-card > small { margin: 0; color: var(--muted); }
.area-task-card form { margin-top: 8px; }
.area-task-actions { display: flex; flex-wrap: wrap; gap: 10px; }
.analyst-hero { padding-bottom: 34px; }
.analyst-section-heading { align-items: center; }
.analyst-workspace__main { min-width: 0; }
.analyst-workspace--admin { display: grid; grid-template-columns: minmax(0, 1fr) 238px; gap: 28px; align-items: start; }
.admin-side-menu { position: sticky; top: 24px; padding: 16px; border: 1px solid var(--line); border-radius: 16px; background: white; box-shadow: 0 14px 36px rgba(0,35,42,.07); }
.admin-side-menu__heading { display: flex; flex-direction: column; gap: 4px; padding: 7px 8px 16px; border-bottom: 1px solid var(--line); }
.admin-side-menu__heading small { color: var(--blue); font-size: 11px; font-weight: 700; letter-spacing: .1em; text-transform: uppercase; }
.admin-side-menu__heading strong { font: 600 20px "Poppins"; }
.admin-side-menu nav { display: grid; gap: 6px; margin: 14px 0; }
.admin-side-menu button { display: grid; grid-template-columns: 28px 1fr; align-items: center; gap: 8px; width: 100%; padding: 12px 10px; border: 0; border-radius: 11px; background: transparent; color: var(--muted); text-align: left; cursor: pointer; font-weight: 700; }
.admin-side-menu button span { color: #8fa1b1; font-size: 10px; }
.admin-side-menu button:hover, .admin-side-menu button:focus-visible { background: var(--surface); color: var(--blue); outline: none; }
.admin-side-menu button[aria-current="page"] { background: var(--blue-dark); color: white; }
.admin-side-menu button[aria-current="page"] span { color: var(--aqua); }
.admin-side-menu > a { display: block; padding: 13px 10px 4px; border-top: 1px solid var(--line); color: var(--blue); font-size: 13px; font-weight: 700; text-decoration: none; }
.admin-console { margin-bottom: 42px; }
.admin-summary { display: grid; grid-template-columns: repeat(6, 1fr); gap: 10px; margin-bottom: 18px; }
.analyst-workspace--admin .admin-summary { grid-template-columns: repeat(3, 1fr); }
.admin-summary article { display: flex; flex-direction: column; gap: 5px; padding: 17px; border: 1px solid var(--line); border-radius: 14px; background: white; }
.admin-summary strong { color: var(--blue-dark); font: 700 27px "Poppins", sans-serif; }
.admin-summary span { color: var(--muted); font-size: 12px; }
.admin-console__grid { display: grid; grid-template-columns: 1fr 1fr; gap: 18px; }
.admin-panel { background: white; }
.admin-panel--wide { margin-top: 18px; }
.admin-panel--span { grid-column: 1 / -1; }
.admin-form.admin-form--inline { grid-template-columns: 120px minmax(220px, 1fr) auto; align-items: end; }
.organization-area-list { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 18px; }
.organization-area-list span { border: 1px solid var(--line); border-radius: 999px; padding: 8px 12px; color: var(--muted); background: var(--surface); }
.admin-form { display: grid; grid-template-columns: repeat(2, 1fr); gap: 0 12px; padding-bottom: 20px; border-bottom: 1px solid var(--line); }
.admin-form .primary-button { align-self: end; margin-bottom: 20px; }
.capability-fieldset { min-width: 0; margin: 0 0 20px; padding: 14px; border: 1px solid var(--line); border-radius: 12px; }
.capability-fieldset--wide { grid-column: 1 / -1; }
.capability-fieldset legend { padding: 0 5px; color: var(--ink); font-size: 14px; font-weight: 600; }
.capability-fieldset small { display: block; margin-top: 10px; color: var(--muted); line-height: 1.45; }
.capability-options { display: grid; gap: 8px; }
.capability-fieldset--wide .capability-options { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.capability-options label { display: flex; align-items: center; gap: 9px; padding: 9px 10px; border-radius: 9px; background: var(--surface); color: var(--ink); font-size: 13px; font-weight: 500; cursor: pointer; }
.capability-options input { width: 17px; height: 17px; margin: 0; accent-color: var(--brand); }
.admin-list-title { margin: 20px 0 6px; color: var(--muted); font-size: 12px; letter-spacing: .08em; text-transform: uppercase; }
.admin-list { display: grid; max-height: 310px; overflow: auto; }
.admin-list__row { display: flex; align-items: center; justify-content: space-between; gap: 12px; width: 100%; padding: 12px 3px; border: 0; border-bottom: 1px solid var(--line); background: transparent; color: var(--ink); text-align: left; }
.admin-list__row span:first-child { display: flex; flex-direction: column; gap: 3px; }
.admin-list__row small { color: var(--muted); }
.admin-list__row--button { cursor: pointer; }
.admin-list__row--button:hover { color: var(--blue); }
.admin-table-wrap { overflow-x: auto; }
.admin-table { width: 100%; min-width: 780px; border-collapse: collapse; }
.admin-table th, .admin-table td { padding: 12px; border-bottom: 1px solid var(--line); text-align: left; }
.admin-table th { color: var(--muted); font-size: 12px; }
.country-filter { display: flex; align-items: end; gap: 10px; }
.workflow-heading-actions { display: flex; align-items: end; gap: 10px; flex-wrap: wrap; }
.country-filter label { display: grid; gap: 5px; color: var(--muted); font-size: 12px; }
.country-filter select { min-width: 150px; padding: 11px; border: 1px solid var(--line); border-radius: 10px; background: white; }
.workflow-admin-layout { display: grid; gap: 18px; align-items: start; }
.workflow-template-list { display: flex; flex-wrap: wrap; gap: 10px; }
.workflow-template-list h3 { flex-basis: 100%; margin: 0 0 4px; }
.workflow-template-option { display: flex; justify-content: space-between; align-items: center; gap: 16px; min-width: 240px; padding: 13px; border: 1px solid var(--line); border-radius: 12px; background: white; color: var(--ink); text-align: left; cursor: pointer; }
.workflow-template-option span:first-child { display: grid; gap: 3px; }
.workflow-template-option small { color: var(--muted); }
.workflow-template-option[aria-current="true"] { border-color: var(--blue); background: var(--surface); }
.workflow-editor form { display: grid; gap: 18px; }
.workflow-step-list { display: grid; gap: 12px; }
.workflow-step { display: grid; grid-template-columns: minmax(210px, 1.6fr) minmax(160px, 1fr) minmax(190px, 1.1fr) minmax(190px, 1.1fr); gap: 12px; padding: 16px; border: 1px solid var(--line); border-radius: 12px; }
.workflow-step legend { padding: 0 6px; color: var(--blue); font-weight: 800; }
.workflow-step .field { margin: 0; }
.workflow-step__options { display: flex; gap: 16px; align-items: center; }
.workflow-step__options label { display: inline-flex; gap: 7px; align-items: center; color: var(--muted); font-size: 13px; }
.workflow-recipient-preview { display: grid; gap: 8px; align-content: start; }
.workflow-recipient-preview span { color: var(--ink); font-size: 14px; font-weight: 700; }
.workflow-recipient-preview strong { min-height: 48px; padding: 12px; border: 1px dashed #a9bfce; border-radius: 10px; background: var(--blue-soft); color: var(--blue-dark); font-size: 13px; }
.workflow-step__actions { display: flex; justify-content: space-between; align-items: center; grid-column: 1 / -1; }
.workflow-step__current { grid-column: 1 / -1; color: var(--muted); }
.inbox-filters { display: flex; align-items: flex-end; gap: 10px; }
.inbox-filters label { display: flex; flex-direction: column; gap: 5px; color: var(--muted); font-size: 12px; font-weight: 600; }
.inbox-filters input, .inbox-filters select { min-width: 170px; padding: 10px 11px; border: 1px solid var(--line); border-radius: 10px; background: white; }
.analyst-inbox { display: grid; gap: 10px; }
.kpi-section { margin-bottom: 34px; }
.kpi-filters { display: grid; grid-template-columns: repeat(5, minmax(125px, 1fr)) auto; gap: 10px; align-items: end; margin-bottom: 18px; padding: 18px; border: 1px solid var(--line); border-radius: 16px; background: white; }
.kpi-filters label { display: grid; gap: 5px; color: var(--muted); font-size: 12px; font-weight: 700; }
.kpi-filters input, .kpi-filters select { width: 100%; min-height: 43px; padding: 10px; border: 1px solid var(--line); border-radius: 10px; background: white; }
.kpi-tabs { display: flex; gap: 8px; margin-bottom: 18px; overflow-x: auto; }
.kpi-tabs button { flex: 0 0 auto; padding: 10px 14px; border: 1px solid var(--line); border-radius: 999px; background: white; color: var(--muted); font-weight: 800; cursor: pointer; }
.kpi-tabs button[aria-current="page"] { border-color: var(--blue-dark); background: var(--blue-dark); color: white; }
.kpi-dashboard { display: grid; gap: 18px; }
.kpi-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 12px; }
.kpi-card { display: flex; flex-direction: column; gap: 5px; min-height: 118px; padding: 20px; border: 1px solid var(--line); border-radius: 16px; background: white; }
.kpi-card--link { color: var(--ink); text-align: left; cursor: pointer; font: inherit; transition: border-color .2s ease, box-shadow .2s ease, transform .2s ease; }
.kpi-card--link:hover, .kpi-card--link:focus-visible { border-color: #79a9c5; box-shadow: 0 12px 30px rgba(19,35,58,.09); outline: none; transform: translateY(-2px); }
.kpi-card--link em { margin-top: auto; color: var(--blue); font-size: 12px; font-style: normal; font-weight: 800; }
.kpi-card strong { color: var(--blue-dark); font: 700 28px "Poppins", sans-serif; }
.kpi-card span { font-weight: 800; }
.kpi-card small, .kpi-panel p, .kpi-panel > small { color: var(--muted); }
.kpi-panel { display: grid; gap: 16px; padding: 22px; border: 1px solid var(--line); border-radius: 17px; background: white; }
.kpi-panel h3, .kpi-panel p { margin: 0; }
.kpi-panel > div:first-child { display: grid; gap: 5px; }
.kpi-table-link { padding: 2px 7px; border: 0; border-radius: 7px; background: var(--blue-soft); color: var(--blue-dark); font: inherit; font-weight: 800; cursor: pointer; }
.kpi-table-link:hover, .kpi-table-link:focus-visible { background: var(--blue-dark); color: white; outline: none; }
.kpi-drilldown { border-color: #9bbcd0; box-shadow: 0 16px 36px rgba(19,35,58,.08); }
.kpi-drilldown__heading { display: flex !important; align-items: center; justify-content: space-between; gap: 16px; }
.backlog-buckets { display: grid; grid-template-columns: repeat(4, 1fr); gap: 10px; }
.backlog-buckets .kpi-card { min-height: 96px; background: var(--surface); }
.kpi-version-note { grid-template-columns: 1fr auto; align-items: center; }
.area-kpis { display: grid; grid-template-columns: repeat(auto-fit, minmax(260px, 1fr)); gap: 12px; }
.area-kpi { display: grid; grid-template-columns: repeat(4, 1fr); gap: 12px; padding: 18px; border: 1px solid var(--line); border-radius: 15px; background: white; }
.area-kpi > strong { grid-column: 1 / -1; }
.area-kpi span { display: flex; flex-direction: column; gap: 3px; }
.area-kpi b { font-size: 20px; }
.area-kpi small { color: var(--muted); font-size: 11px; }
.inbox-ticket { display: grid; grid-template-columns: 1.2fr 1fr 1fr auto; align-items: center; gap: 20px; width: 100%; padding: 18px 20px; border: 1px solid var(--line); border-radius: 15px; background: white; color: var(--ink); text-align: left; cursor: pointer; }
.inbox-ticket:hover, .inbox-ticket:focus-visible { border-color: #8eb6cd; box-shadow: 0 10px 28px rgba(19,35,58,.07); outline: none; }
.inbox-ticket > span:not(.status-pill) { display: flex; flex-direction: column; gap: 4px; }
.inbox-ticket small, .ticket-summary small { color: var(--muted); }
.ticket-detail { background: white; border: 1px solid var(--line); border-radius: 24px; padding: clamp(24px, 4vw, 42px); }
.detail-header, .detail-card-heading, .detail-actions, .message-options { display: flex; align-items: center; justify-content: space-between; gap: 16px; }
.detail-header h2 { margin: 0; font-size: clamp(28px, 4vw, 40px); }
.ticket-summary { display: grid; grid-template-columns: repeat(3, 1fr); gap: 14px; margin: 24px 0; }
.ticket-summary > div { display: flex; flex-direction: column; gap: 5px; padding: 14px; border-radius: 12px; background: var(--surface); }
.ticket-description { color: var(--muted); line-height: 1.65; }
.detail-actions { justify-content: flex-start; margin: 22px 0 34px; }
.detail-columns { display: grid; grid-template-columns: 1.5fr .8fr; gap: 18px; }
.detail-card { padding: 22px; border: 1px solid var(--line); border-radius: 17px; }
.detail-card h3 { margin: 0 0 18px; }
.message-list { display: grid; gap: 10px; max-height: 440px; overflow: auto; margin-bottom: 20px; }
.message { padding: 14px; border-radius: 12px; background: var(--blue-soft); }
.message--internal { background: #fff6d9; }
.message > div { display: flex; justify-content: space-between; gap: 12px; }
.message small, .muted-copy { color: var(--muted); }
.message p { margin: 9px 0 0; line-height: 1.5; }
.message-options { justify-content: flex-start; margin: -5px 0 15px; color: var(--muted); font-size: 13px; }
.detail-attachments { display: flex; flex-direction: column; align-items: flex-start; gap: 8px; }
.detail-tasks { display: grid; gap: 10px; margin-bottom: 24px; }
.workflow-tracking-card { margin: 24px 0; }
.workflow-progress { display: grid; grid-template-columns: auto minmax(180px, 1fr) auto; align-items: center; gap: 16px; padding: 16px; border-radius: 12px; background: var(--surface); }
.workflow-progress > div { display: flex; flex-direction: column; }
.workflow-progress > div strong { font-size: 20px; color: var(--ink); }
.workflow-progress > div span, .workflow-progress__warning { color: var(--muted); font-size: 12px; }
.workflow-progress progress { width: 100%; height: 12px; accent-color: var(--lime); }
.workflow-progress__warning { color: var(--coral); font-weight: 700; }
.workflow-task-list { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 12px; }
.workflow-management-note { padding: 13px 15px; border-left: 4px solid var(--brand); border-radius: 8px; background: var(--blue-soft); color: var(--blue-dark); line-height: 1.5; }
.workflow-task { border: 1px solid var(--line); border-radius: 12px; overflow: hidden; }
.workflow-task summary { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 15px; cursor: pointer; list-style: none; }
.workflow-task summary::-webkit-details-marker { display: none; }
.workflow-task summary::after { content: "+"; color: var(--brand); font-size: 22px; font-weight: 700; }
.workflow-task[open] summary::after { content: "−"; }
.workflow-task summary > span { display: grid; gap: 4px; }
.workflow-task summary > span small { color: var(--brand); font-weight: 800; text-transform: uppercase; letter-spacing: .06em; }
.workflow-task summary > b { margin-left: auto; color: var(--ink); font-size: 12px; }
.workflow-task__details { display: grid; gap: 8px; padding: 0 15px 15px; border-top: 1px solid var(--line); padding-top: 13px; }
.workflow-task .workflow-evidence { display: grid; justify-content: stretch; gap: 5px; padding-top: 5px; }
.workflow-task span, .workflow-task small { color: var(--muted); font-size: 12px; }
.workflow-task .ghost-button { justify-self: start; padding: 7px 10px; }
.workflow-task .task-error { color: var(--coral); }
.workflow-task--done { border-color: #d2e99a; background: #f7fce9; }
.workflow-task--overdue, .workflow-task--returned { border-color: #f0b3bd; background: #fff4f5; }
.admin-reassign { margin-top: 28px; padding-top: 22px; border-top: 1px solid var(--line); }
.empty-state { display: flex; flex-direction: column; gap: 7px; }
.success-dialog { width: min(460px, calc(100% - 32px)); padding: 40px; border: 0; border-radius: 24px; text-align: center; color: var(--ink); box-shadow: var(--shadow); }
.success-dialog::backdrop { background: rgba(6, 21, 35, .62); backdrop-filter: blur(5px); }
.success-dialog h2 { font-size: 32px; margin: 5px 0 12px; }
.success-dialog p:not(.section-label) { color: var(--muted); line-height: 1.55; }
.success-dialog .primary-button { margin-top: 14px; }
.success-icon { width: 60px; height: 60px; display: grid; place-items: center; margin: 0 auto 22px; border-radius: 50%; background: #e6f8f2; color: #168264; font-size: 28px; }

@media (max-width: 800px) {
  .portal-grid, .request-grid { grid-template-columns: 1fr; }
  .area-task-list { grid-template-columns: 1fr; }
  .portal-card { min-height: 280px; }
  .app-hero { align-items: flex-start; flex-direction: column; }
  .dynamic-fields { grid-template-columns: 1fr; }
  .ticket-row { grid-template-columns: 1fr 1fr; }
  .inbox-ticket, .ticket-summary, .detail-columns, .workflow-task-list, .workflow-progress { grid-template-columns: 1fr; }
  .inbox-filters { align-items: stretch; flex-direction: column; width: 100%; }
  .admin-summary { grid-template-columns: repeat(3, 1fr); }
  .admin-console__grid { grid-template-columns: 1fr; }
  .admin-form.admin-form--inline { grid-template-columns: 1fr; }
  .workflow-admin-layout, .workflow-step, .kpi-filters { grid-template-columns: 1fr; }
  .kpi-grid { grid-template-columns: repeat(2, 1fr); }
  .backlog-buckets { grid-template-columns: repeat(2, 1fr); }
  .kpi-version-note { grid-template-columns: 1fr; }
  .analyst-workspace--admin { display: flex; flex-direction: column; }
  .admin-side-menu { position: static; order: -1; width: 100%; }
  .admin-side-menu nav { grid-template-columns: repeat(2, 1fr); }
  .status-pill { justify-self: start; }
}

@media (max-width: 520px) {
  .secure-label, .user-chip > span:last-child { display: none; }
  .landing-main, .app-shell { width: min(100% - 28px, 1160px); }
  .landing-main { margin-top: 18px; padding: 34px 22px; border-radius: 20px; }
  .portal-card { padding: 25px; }
  .section-heading { align-items: flex-start; flex-direction: column; }
  .ticket-row { grid-template-columns: 1fr; }
  .admin-summary, .admin-form, .kpi-grid, .backlog-buckets { grid-template-columns: 1fr; }
  .analyst-workspace--admin .admin-summary, .admin-side-menu nav { grid-template-columns: 1fr; }
  .hr-console-entry { grid-template-columns: auto 1fr; }
  .hr-console-entry b { grid-column: 2; }
  .corporate-footer { align-items: flex-start; flex-direction: column; padding: 34px 24px; }
  .corporate-footer > div { align-items: flex-start; flex-direction: column; }
  .corporate-footer > div span { padding: 14px 0 0; border-top: 1px solid rgba(255,255,255,.35); border-left: 0; }
}

@media (prefers-reduced-motion: reduce) {
  * { scroll-behavior: auto !important; transition: none !important; }
}